Relosmart


Average score of 8.3 out of 16 reviews
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Relosmart
7C, Fu Hop Factory Building
Hong Kong
+852 2561 3030

About moving company Relosmart

reloSMART was built with one aim, to offer SMART moving solutions. They believe that moving house is simple, not rocket science. It all comes down to having experienced advisors, well trained packers, a tried and trusted network of moving companies around the globe and most of all, cost effective moving solutions.

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Pet transport

Associations

Relosmart is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Pet transport

Associations

Relosmart is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown


There are currently 16 reviews for Relosmart.
Write a review
No recommendation

Warning - Avoid this company at all costs. We had the worst possible experience. They asked us to pay our deposit months before our move to secure our preferred shipment dates out of Hong Kong. But they did not even attempt to book our shipment until 2 weeks before these dates when there was no space and our container literally “missed the boat” out of Hong Kong. It subsequently arrived in Adelaide one month after the estimated arrival date. We had to get out of our initial rental agreement in Adelaide and find alternative accommodation that was fully furnished. It was a huge inconvenience and expense to us. But it wasn’t only that our shipment arrived late that was annoying or disappointing, it was the company’s (and in particular that of the GM [name removed by Sirelo]) total lack of feedback, understanding and caring that really showed that they did not care about their clients once they had been paid. Firstly, we only found out about our container missing the boat when we followed .. Read more

Pros and cons
packing team friendly and did a good job
pricing
incompetent
do not care for clients
Moved from Hong Kong (Hong Kong) to Adelaide (Australia).

No recommendation

Getting out of Hong Kong was fine, what we expected - until it arrived in Portugal, and then a complete lack of service and extra costs amounting to 1/3 of the total we spent, without any supporting documents (still waiting) happened. Our full container arrived on 24th January and the Portuguese partners said we would have our container sometime between the 4th and 15th February. Then they stopped answering our emails and calls asking when it was arriving from the 12th of February or so. The HK team didn't follow up with us throughout this period to check how things were going until we wrote them directly messages asking for help to find out what was happening with our container as the Portuguese partners were not replying to emails (and the HK team was in copy to our many unanswered emails) or phone calls . We had guests coming on the 17th of February and we needed our furniture. On the 19th of February they finally gave signs of life saying Customs had just released our container. We.. Read more

Pros and cons
Ok from Hong Kong
Very Unpleasant in Portugal
Paid 30% more and still one month later no justification
Moved from Hong Kong (Hong Kong) to Serpa (Portugal).

Recommendation

Price is a little bit expensive. Others are good so far.

Moved from Hong Kong (Hong Kong) to Johor Bahru (Malaysia).

Recommendation

We have quite a large household contents, only few glass ware have crack and chip off a bit, The rest are all ok, both in H.K. and KL the packers are quite systematic, I was actually quite impressed on the KL crew, they were really good, I am happy I choose them.

Moved from Hong Kong (Hong Kong) to Kuala Lumpur (Malaysia).

Recommendation

They were very attentive in communicating the terms, price and conditions. Very professional.

Pros and cons
Excellent communication
Clear description of service
Moved from Wuxi (China) to Puntarenas (Costa Rica).

Recommendation

Very professional! The moving team is the best team I never had before. Near 99.9% of the packed items are in good order.

Pros and cons
Good price
Professional
Busy all the time
Moved from Hong Kong (Hong Kong) to Sydney (Australia).

Recommendation

Very efficient, polite. English speakers. Not pushy trying to sell them selves. Good communications. Packing guys very quick. Careful and respectful

Pros and cons
Price, communication
No hidden extras, efficient, reliable
Moved from Tuen Mun (Hong Kong) to Oxford (United Kingdom).

Recommendation

Staff were friendly and communicative. Only one or two hiccups along the way.

Pros and cons
Most of the staff spoke good english
Very skillfull with their packing in Hong Kong
Some minor communication problems their partner company in the UK
Moved from Wanchai (Hong Kong) to Chelmsford (United Kingdom).

No recommendation

First contact great
Movers in Hong Kong great
Customerservice during move poor
Mover in CH poor
Longest, cheapest trip

Pros and cons
Good packers in HGK
Good first contact
Expensive and didn’t deliver what promised
Arrogant with customer
Moved from Hong Kong (Hong Kong) to Frauenfeld (Switzerland).

Recommendation

They have answered all my questions promptly. Were extremely careful and efficient while packing all the cartons

Pros and cons
personal service
Extremely helpful
Moved from Hong Kong (Hong Kong) to Ilminster (United Kingdom).

Recommendation

On the day of moving they were professional, courteous and very efficient. The goods have not arrive but based on the packing end I am very happy with their service.

Pros and cons
A shared less than container load option
Very professional
Communication via email regarding paperwork was difficult prior to packing
Moved from Zhongshan (China) to Ipswich (Australia).

Recommendation

The gentlemen who turned up to give us the quote was polite, professional and friendly he gave me lots of advice about my move and sent the quote details very quickly. Once I accepted the quote the paperwork was simple due to the guide of Relosmart. The movers turned up on time and they were simply brilliant, very professional, very quick and yet careful not to cause any damages. Throughout the process the company kept me up to date constantly and responded quickly to any emails.

Pros and cons
Professional and polite
Quick and fairly priced
Moved from Hong Kong (Hong Kong) to Miami (United States).

Recommendation

great communication, professional service, competitive pricing

Pros and cons
competitive pricing
professional service and communications
Moved from Hong Kong (Hong Kong) to Sydney (Australia).

Recommendation

They were very efficient. It took less than 20 days from when they packed our house until they delivered our boxes in the new country.

Moved from Sha Tin (Hong Kong) to Singapore (Singapore).

Recommendation

Alle Termine wurden wie besprochen eingehalten. Die Kontakte in Asien und Europa gaben das passende Feedback bei Anfragen on Time und waren jederzeit freundlich. Das Umzugsgut war professionell verpackt und es gab keine Beschädigungen oder Verluste.

Pros and cons
Freundlicher Service und Respionse on Time
Gute und professionelle Verpackung
Moved from Taicang (China) to Sankt Georgen Im Attergau (Austria).

Recommendation

They did great job

Moved from Macau (Macao) to Taipei (Taiwan).

Headquarters

Relosmart

7C, Fu Hop Factory Building
Hong Kong
+852 2561 3030

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