What makes your company stand out?
High quality customer care.
Very high logistic / supply chain mastery (yes an international move is not only packing / unpacking)...
Everything in between is equally important.
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
About
Now operating in 80 countries, we are proud of our craft and our philosophy: to care and treat your belongings with the utmost respect. At AMOOV, we love what we do, but we also love being part of the journey to your new life, home or country.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We start by aiming to not have a single damage on each move:
Humidity control / high quality packing materials / Well trained packing crews that HANDLE WITH CARE at both ends of our customer's moves.
In the unfortunate case of claims, we aim for reimbursement within 10 working days.
Full liability & insurance coverage, we thrive to aim at a 100% reimbursment.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
4
Sirelo and Google reviews
25% of the users recommend this moving company
G.B.
November 14, 2024
on Sirelo
Just the facts:
- Mid-May 2024: signed a contract with AMOOV for shipment of my belongings (1.5 cubic metres, 200 kg) by plane, from France to Tokyo, Japan.
- End of May 2024: paid a retainer for the service to be provided within 12 weeks.
- August 2024: my belongings haven't left France. The person assigned to my case at AMOOV stops replying to my messages.
- September 2024 : a new person is assigned to my case by AMOOV (with no explanation as to what happened to the previous one or for their total radio-silence for almost two months).
- October 2024: my belongings still haven't left France. I warn AMOOV that if nothing is done within two weeks, I will signal AMOOV to gthe French authorities in charge of fraud prevention.
- Two weeks later : my belongings still haven't left France. I contact the authorities in charge of fraud prevention. Yet another person is assigned to my case by AMOOV.
- November: I contact another moving company (AGS). Two weeks later my belongings are packed and shipped to Tokyo, to be delivered in a week.
27 weeks after signature of contract with AMOOV and payment of retainer, still trying to get a refund of the retainer. Currently preparing a law suit against AMOOV.Read more
- Mid-May 2024: signed a contract with AMOOV for shipment of my belongings (1.5 cubic metres, 200 kg) by plane, from France to Tokyo, Japan.
- End of May 2024: paid a retainer for the service to be provided within 12 weeks.
- August 2024: my belongings haven't left France. The person assigned to my case at AMOOV stops replying to my messages.
- September 2024 : a new person is assigned to my case by AMOOV (with no explanation as to what happened to the previous one or for their total radio-silence for almost two months).
- October 2024: my belongings still haven't left France. I warn AMOOV that if nothing is done within two weeks, I will signal AMOOV to gthe French authorities in charge of fraud prevention.
- Two weeks later : my belongings still haven't left France. I contact the authorities in charge of fraud prevention. Yet another person is assigned to my case by AMOOV.
- November: I contact another moving company (AGS). Two weeks later my belongings are packed and shipped to Tokyo, to be delivered in a week.
27 weeks after signature of contract with AMOOV and payment of retainer, still trying to get a refund of the retainer. Currently preparing a law suit against AMOOV.Read more
Failure to comply
Moved from Lyon (France) to Tokyo (Japan)
T.
November 9, 2024
on Sirelo
We packed up in June and as of Nov there is no sign that we will receive our items. Almost no communication and a blatant refusal to answer emails or phone calls. When you do occasionally receive communication it's excuses or they ignore the questions you ask. When you write a review they tell you to contact amoovcares but no one responds. We just want to know where our stuff is so another company can take over the move, but we truly believe they have either lost, stolen or destroyed our shipment.
Unprofessional
Moved from Rotkreuz (Switzerland) to Beijing (China)
Davis Pierre
September 26, 2024
on Sirelo
A very unprofessional company. Stay away! I'm still waiting to receive my belongings from France to the USA from 3 months ago. The moving manager and sales rep have both quit the company leaving me without a contact. When finally I get a response from another person, there is no follow through answering my questions on the whereabouts of my belongings. The 'customer care' service is non responsive as well. I have no idea when and if I ever will get my things.
This is by far THE WORST experience I ever experienced and I have moved alot.
I wish I had read the reviews before signing.
Never, ever, EVER deal with this company and staay away.
This is by far THE WORST experience I ever experienced and I have moved alot.
I wish I had read the reviews before signing.
Never, ever, EVER deal with this company and staay away.
Unprofessional
Moved from Nice (France) to Milwaukee (United States)
O.S.
August 6, 2024
on Sirelo
On time . The packing and loading went smooth. Nothing bad to record. Will take them back again next time
Aide
Moved from Chartrettes (France) to Dhahran (Saudi Arabia)
