What makes your company stand out?
High quality customer care.
Very high logistic / supply chain mastery (yes an international move is not only packing / unpacking)...
Everything in between is equally important.
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
About
Now operating in 80 countries, we are proud of our craft and our philosophy: to care and treat your belongings with the utmost respect. At AMOOV, we love what we do, but we also love being part of the journey to your new life, home or country.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We start by aiming to not have a single damage on each move:
Humidity control / high quality packing materials / Well trained packing crews that HANDLE WITH CARE at both ends of our customer's moves.
In the unfortunate case of claims, we aim for reimbursement within 10 working days.
Full liability & insurance coverage, we thrive to aim at a 100% reimbursment.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
17
Sirelo and Google reviews
6% of the users recommend this moving company
F.D.J.
November 20, 2025
on Sirelo
DO NOT WORK WITH THIS COMPANY.
My experience with this company was very disappointing. The company appears to work with a loose network of remote workers rather than a structured team. I was initially contacted by a sales agent ([Name removed by Sirelo]in my case), who provided a quote that was significantly lower than competitors and made verbal assurances that later turned out not to be accurate.
After that, a move manager ([Name removed by Sirelo]) took over. Communication with her was extremely difficult. Several things she said she would do were not done, or were done much later than stated. A few days before our scheduled moving date, the actual moving company (as Amoov does not perform the move themselves) still had no clear instructions about what needed to happen or when. This created a lot of uncertainty.
Because of these issues — and after hearing about similar experiences from others — I decided to terminate the contract. I was told by [Name removed by Sirelo] that my deposit would be refunded, but a month later this has still not happened.
I have submitted formal complaints to FIDI, IAM, and Signal Conso (a French government platform for consumer complaints).Read more
My experience with this company was very disappointing. The company appears to work with a loose network of remote workers rather than a structured team. I was initially contacted by a sales agent ([Name removed by Sirelo]in my case), who provided a quote that was significantly lower than competitors and made verbal assurances that later turned out not to be accurate.
After that, a move manager ([Name removed by Sirelo]) took over. Communication with her was extremely difficult. Several things she said she would do were not done, or were done much later than stated. A few days before our scheduled moving date, the actual moving company (as Amoov does not perform the move themselves) still had no clear instructions about what needed to happen or when. This created a lot of uncertainty.
Because of these issues — and after hearing about similar experiences from others — I decided to terminate the contract. I was told by [Name removed by Sirelo] that my deposit would be refunded, but a month later this has still not happened.
I have submitted formal complaints to FIDI, IAM, and Signal Conso (a French government platform for consumer complaints).Read more
Failure to comply
Moved from Hoenderloo (Netherlands) to Les Anses D'arlet (Martinique)
K.B.
November 12, 2025
on Sirelo
SCAM AMOOV!
I hired AMOOV for an international move from Paris to the Dominican Republic about five months ago. The initial quote was €7,800 for a door-to-door, all-inclusive service, and they told me it would take around 7 weeks. In the end, the move cost me over €16,000 and took 5 months to arrive.
After reading other customer reviews, I now realize I’m actually “lucky” that I even received my belongings at all — but definitely not thanks to AMOOV. The company completely stopped responding to emails, phone calls, or any form of communication. I had to personally contact the port and Dominican customs to finally get my shipment released and delivered to my home.
Two of my furniture pieces arrived completely broken. The so-called “insurance” they include in their service is a total lie — it doesn’t exist, and they ignore all messages about claims or damages.
This has been my experience, and sadly it matches what many others have gone through. There’s even a Facebook group with dozens of victims who have suffered the same kind of scam from this company.
I strongly advise everyone: stay far away from AMOOV. I wouldn’t recommend them even to my worst enemy.Read more
I hired AMOOV for an international move from Paris to the Dominican Republic about five months ago. The initial quote was €7,800 for a door-to-door, all-inclusive service, and they told me it would take around 7 weeks. In the end, the move cost me over €16,000 and took 5 months to arrive.
After reading other customer reviews, I now realize I’m actually “lucky” that I even received my belongings at all — but definitely not thanks to AMOOV. The company completely stopped responding to emails, phone calls, or any form of communication. I had to personally contact the port and Dominican customs to finally get my shipment released and delivered to my home.
Two of my furniture pieces arrived completely broken. The so-called “insurance” they include in their service is a total lie — it doesn’t exist, and they ignore all messages about claims or damages.
This has been my experience, and sadly it matches what many others have gone through. There’s even a Facebook group with dozens of victims who have suffered the same kind of scam from this company.
I strongly advise everyone: stay far away from AMOOV. I wouldn’t recommend them even to my worst enemy.Read more
Scam!
Moved from Maisons Laffitte (France) to Punta Cana (Dominican Republic)
Fabrice Laborie
November 8, 2025
on Sirelo
Huge disappointment… So many broken promises!
Our container arrived in France two months ago from abroad. It seems to have cleared customs, but we are still waiting for delivery!!! It's impossible to know why there's a 60-day delay because our WhatsApp messages and emails have gone unanswered.
A Registered Letter was sent yesterday as a formal notice.
We're starting to doubt we'll ever see our belongings again!
Needless to say, we strongly advise against using this phantom company.
Énorme déception…Que de promesses non tenues!
Notre conteneur est arrivé en France depuis 2 mois de l’etranger. il est dédouane semble-t-il, mais nous sommes toujours en attente de livraison!!! Il est impossible de savoir pourquoi ce délai de 60 jours pour une livraison car nos whatsapp et emails restent lettre morte.
Une Lettre Recommandée avec Accusé de Réception est partie hier pour une Mise en Demeure.
Nous commençons à douter de revoir un jour nos affaires!
Inutile de dire que nous recommandons de fuir cette société fantôme.Read more
Our container arrived in France two months ago from abroad. It seems to have cleared customs, but we are still waiting for delivery!!! It's impossible to know why there's a 60-day delay because our WhatsApp messages and emails have gone unanswered.
A Registered Letter was sent yesterday as a formal notice.
We're starting to doubt we'll ever see our belongings again!
Needless to say, we strongly advise against using this phantom company.
Énorme déception…Que de promesses non tenues!
Notre conteneur est arrivé en France depuis 2 mois de l’etranger. il est dédouane semble-t-il, mais nous sommes toujours en attente de livraison!!! Il est impossible de savoir pourquoi ce délai de 60 jours pour une livraison car nos whatsapp et emails restent lettre morte.
Une Lettre Recommandée avec Accusé de Réception est partie hier pour une Mise en Demeure.
Nous commençons à douter de revoir un jour nos affaires!
Inutile de dire que nous recommandons de fuir cette société fantôme.Read more
Failure to comply
Moved from Riyadh (Saudi Arabia) to Nans Les Pins (France)
Marie
September 21, 2025
on Sirelo
SCAM ALERT / DECEPTIVE COMMERCIAL PRACTICES ⚠️
Initial quote provided, then doubled with hidden fine print. Promised deadlines not respected (several weeks or even months of delay). If you refuse to pay the additional fees, your belongings are held hostage.
Make sure to read absolutely all the conditions before signing, but even if you’ve already signed, know that this remains illegal and that you can take action. Film all your belongings at departure and upon arrival to keep evidence (fortunately I did this).
They will reply saying they can’t find the file, or with excuses like “sorry, that’s not true,” etc. Just do a quick search on the internet/LinkedIn — dozens of us are gathering to likely launch a collective legal action.
⚠️ WARNING WARNING: THIS IS A COMPANY THAT ALWAYS SUBCONTRACTS, SO YOU ARE NOT DEALING WITH THEIR OWN TEAMS. ⚠️
Initial quote provided, then doubled with hidden fine print. Promised deadlines not respected (several weeks or even months of delay). If you refuse to pay the additional fees, your belongings are held hostage.
Make sure to read absolutely all the conditions before signing, but even if you’ve already signed, know that this remains illegal and that you can take action. Film all your belongings at departure and upon arrival to keep evidence (fortunately I did this).
They will reply saying they can’t find the file, or with excuses like “sorry, that’s not true,” etc. Just do a quick search on the internet/LinkedIn — dozens of us are gathering to likely launch a collective legal action.
⚠️ WARNING WARNING: THIS IS A COMPANY THAT ALWAYS SUBCONTRACTS, SO YOU ARE NOT DEALING WITH THEIR OWN TEAMS. ⚠️
Moved from Beauce La Romaine (France) to Dubai (United-Arab Emirates)
P.P.
September 21, 2025
on Sirelo
Engaged Amoov to move from Switzerland to Houston, USA. Despite a competitive quote, they proved to be a scam. We paid into a Hong Kong account for what was supposedly a French company.
They conducted a hasty video inventory and charged for full wrapping, but packed our belongings carelessly, at a point using our tablecloths. They then added extra charges, claiming a smaller truck and parking issues. We were forced to rush the loading and move unwrapped items ourselves.
Once our belongings left Switzerland, they held them hostage, demanding extra payments for supposed delays and parking fees. We paid, and the items arrived in the US damaged, with broken parts, water stains, and unwrapped items.
After filing an insurance claim and requesting reimbursement, Amoov disappeared, ignoring our emails. you are advised
They conducted a hasty video inventory and charged for full wrapping, but packed our belongings carelessly, at a point using our tablecloths. They then added extra charges, claiming a smaller truck and parking issues. We were forced to rush the loading and move unwrapped items ourselves.
Once our belongings left Switzerland, they held them hostage, demanding extra payments for supposed delays and parking fees. We paid, and the items arrived in the US damaged, with broken parts, water stains, and unwrapped items.
After filing an insurance claim and requesting reimbursement, Amoov disappeared, ignoring our emails. you are advised
Unprofessional
Moved from Basel (Switzerland) to Houston (United States)
Maxime
September 9, 2025
on Sirelo
Malheureusement je suis obligé de mettre 1 étoile, j'en aurais mis 0 sinon. Un déménagement catastrophique de bout en bout. La date de récupération des effets a été communiqué 2 semaines avant, l'équipe de déménageur n'avait pas nos coordonnées alors que les questions avaient été posées auparavant, l'équipe ne savait pas que nous étions en étages élevés et ce n'est que le début...Nos affaires ont été déménagées le 18 juin, nous sommes le 9 septembre et nous les attendons toujours, elles devaient partir le 16 juillet, puis le 13 aout, puis le 2 septembre, maintenant on ne sait pas quand. Nous avons déposé une réclamation qui n'a pas été suivie par les équipes, j'ai fait un signalement à l'association internationale des déménageurs, personne ne bouge, on me dit d'attendre alors que ça fait 3 mois que j'attends, bref une communication laconique, des interlocuteurs français ou anglais on ne sait pas trop, des tarifs très opaques, ils chargent à la suite du chargement pour être sur que vous payez sinon ils disent bien qu'ils gardent vos affaires...Ils ne communiquent pas leurs conditions générales de vente mais n'ont pas honte de s'en servir quand ils vous demandent de payer.
Amoov Group, je ne doute pas que vous lisiez ceci, ne mettez pas de commentaire en disant d'écrire à amoovcare, j'ai fait ma réclamation à cette adresse et elle est restée sans réponse. Si vous souhaitez me contacter, regardez bien les détails et vous trouverez comment me contacter.
je vous déconseille fortement cette société, pas fiable, pratiques frauduleuses, augmentation injustifiée des tarifs, communication inexistante (17 messages et appels en 1 journées pour avoir 1 réponse, des messages qui disent juste Bonjour et plus rien pendant 24h). Sur leur site, ils disent que Dassaut Aviation leur fait confiance pour leur déménagement, soit c'est de la publicité mensongère soit les avions Dassault ont des pièces manquantes du fait des retards...
Passez votre chemin, ne faites pas comme moi, ils proposent des prix assez agressifs dès le départ, consultez plusieurs compagnie et faites le choix humain plutôt que le choix financier pour ce grand changement.Read more
Amoov Group, je ne doute pas que vous lisiez ceci, ne mettez pas de commentaire en disant d'écrire à amoovcare, j'ai fait ma réclamation à cette adresse et elle est restée sans réponse. Si vous souhaitez me contacter, regardez bien les détails et vous trouverez comment me contacter.
je vous déconseille fortement cette société, pas fiable, pratiques frauduleuses, augmentation injustifiée des tarifs, communication inexistante (17 messages et appels en 1 journées pour avoir 1 réponse, des messages qui disent juste Bonjour et plus rien pendant 24h). Sur leur site, ils disent que Dassaut Aviation leur fait confiance pour leur déménagement, soit c'est de la publicité mensongère soit les avions Dassault ont des pièces manquantes du fait des retards...
Passez votre chemin, ne faites pas comme moi, ils proposent des prix assez agressifs dès le départ, consultez plusieurs compagnie et faites le choix humain plutôt que le choix financier pour ce grand changement.Read more
Nothing
Unprofessional
Moved from Bordeaux (France) to Abu Dhabi (United-Arab Emirates)
