SwiftRelo Limited


Average score of 6.6 out of 19 reviews
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SwiftRelo Limited
12th Floor, Unit F1, Room D
Hong Kong
(852) 2363 4008

About moving company SwiftRelo Limited

SwiftRelo is based in Hong Kong & Macau and was established in 2010 to serve people who want a quality move for a competitive price.

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Pet transport

Associations

SwiftRelo Limited is accredited by the following associations:
IAM



Details

Established
2010
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Excess baggage
Car & Vehicle transport
Pet transport

Associations

SwiftRelo Limited is accredited by the following associations:
IAM


Details

Established
2010
Employing
Unknown
Trucks
Unknown


There are currently 19 reviews for SwiftRelo Limited.
Write a review
Recommendation

Very good service fast and very professional packing. Prices is very reasonable I highly recommend.

Moved from Hong Kong (Hong Kong) to Oxford (United Kingdom).

No recommendation

Hidden costs after shipment arrived. 20% more than quoted. Never communicated these charges and I will be passing this case on to the relevant Hong Kong authorities.
Avoid SwiftRelo.

Moved from Hong Kong (Hong Kong) to Singapore (Singapore).

No recommendation

Had a really really bad experience with SwiftRelo. After using them for almost 4 years during my secondment and paying in excess of HKD 120,000 of storage fees, more than 80% of my stored items are either moulded or damaged with majority of them in an usable condition. Their warehouse encountered major water damage during the Typhoon(s), which is very common in Hong Kong, that affected my furniture and they did not offer to do anything at the time other than opening and “drying” my damaged goods. Another company took my items from their storage and shipped to the UK. The picture I have seen when I received my 122 boxes was horrible. I had to dispose majority of my furniture, clothes, shoes with immediate effect. I also couldn’t use my basic Apple products that should have been protected with care! Over the storage fees that I have paid diligently, I now will have to pay disposal charges for recycling damaged furniture and clothes!!! The intention and responsiveness of their staf.. Read more

Moved from Hong Kong (Hong Kong) to London (United Kingdom).

No recommendation

Pool service, Unprofessional Behavior - Boxes have been opened upon delivery. Some value able items have been stolen and seriously damaged. MISHANDLING - shipping went to wrong place n delay arrival. Inventory list have been done by packing crew who did not classified items in detail. Untrusted, dishonest mover. Not recommend to anyone. A big thumb down not even deserve a star.

Moved from Hong Ireland (Hong Kong) to Dublin (Ireland).

Recommendation

Quick to respond to email request . Efficient and helpful . Came on time to pack and remove stuff and staff friendly

Pros and cons
Good communication
Good knowledge of their task
Moved from Hong Kong (Hong Kong) to Belfast (United Kingdom).

Recommendation

Personale esperto. Tutto è stato effettuato dal personale con grande attenzione e cura. Sono pienamente soddisfatto.

Pros and cons
Massima tempestività e puntualità
Massima cura nell’imballaggio
Moved from Hong Kong (Hong Kong) to Matera (Italy).

No recommendation

THIS IS THE BEST EXAMPLE OF A COWBOY OUTFIT THAT YOU CAN EVER FIND. They lie and cheat you out of your money, they quote one price and charge another, dont pack how they should, damage lots of items and then claim its your fault. I want to give them 0 rating as they are that bad, please avoid at all cost

Pros and cons
That i will never have to deal with this scum again
Over price
Dont care for your property or customer service
Moved from Sai Kung (Hong Kong) to Manila (Philippines).

Recommendation

All the process was carefully taken and supported by them from the very beginning without any misunderstandings or gaps about expected costs and timings.

Pros and cons
Serious
Flexibility
Moved from Hong Kong (Hong Kong) to Puig-reig (Spain).

Recommendation

From the beginning of the move from getting quote to the packing stage there was clear communication. The packers were careful with my belongings and completed paperwork accurately. Any query was answered promptly and if they didn't know the answer then they found out and then replied.

Pros and cons
efficien
Moved from Kowloon (Hong Kong) to Winton (New Zealand).

Recommendation

From the day I contacted them to the day of packing, SwiftRelo has been exhibiting high level of professionalism, especially the follow up along the way till packing day, whether the salesperson, contact person, and especially the packing crews. They are courteous, understanding , and flexible. The only reason I did not give 5 stars because they did not follow up after all my stuffs were moved, i.e. confirming the ETD, written confirmation paper of acknowledgement. I will feel better if I know my stuffs are scheduled to be on board soon. However, I will employ SwiftRelo for my next moving, and recommend to others. Thanks.

Moved from Mong Kok (Hong Kong) to Los Angeles (United States).

No recommendation

The sales person was good with explanation and quotation. The price was the most affordable compared to other major relocation companies in HK. We went with them because we didn't have that many belongings. The quotation was very close to actual moving fees, and the packing guys were efficient and honest in suggesting if certain items are worth packing or not. They did a pretty fine job listing inventory. Everything seemed fine from origin point.

Our real complaint is poor customer service after packing date. We were told it's 2.5 to 3 months but ours took 5 months. And we were not informed every step of the way, and when we asked questions we had to chase and follow up to get an update. The destination moving agent wasn't particularly friendly either, even though they did their job. From customer's perspective, it's once they got our money they are done helping you.

Another thing is, they only copy my husband for most email communications even though I was the one handling all .. Read more

Pros and cons
Affordable
Way to much delay in delivery and customer service response which makes the entire moving experience unpleasant
Moved from Sai Ying Pun (Hong Kong) to New York (United States).

Recommendation

I could have given a '9' rating because I could choose only between '8' and '10'. The services were excellent in many fronts,, except that the administrative assistant was a bit slow in responding to emails. The price was not the lowest but very competitive. I needed my household goods to arrive at the destination earlier. They delivered in 2.5 weeks, which was superb!

Pros and cons
great services overall with competitive price
the administrative assistance could have been faster in responding to emails
Moved from Tung Chung (Hong Kong) to Singapore (Singapore).

No recommendation

Under priced by 50% service poor, rude and no help. Not careful with the shipment. Really wish used anybody else

Pros and cons
Poor customer care
Under priced when reviewed site then charged 50% more
Moved from Sai Kung (Hong Kong) to Cavite (Philippines).

No recommendation

A worry. After the slick sales, you lose contact with them. The actual Customer Service Coordinator does not communicate and you have to constantly chase. The alarm bells started going off when the removal boxes of dubious quality arrived (I've definitely had better quality removal boxes). The removal team was very friendly and packed well, though not the whole team. Their schedule is pushed so they rush, and they will try and get more money out of you at every opportunity. They changed removal partner and didn't inform me. They didn't guide me through any of the immigration requirements. They shipped my items without informing me. I have items going to storage and will not be surprised if items are broken when I finally open them.

Pros and cons
Cheap
Does not come across professional
Maximum money squeeze after sale with minimum responsibility.
Moved from Kowloon (Hong Kong) to Melbourne (Australia).

Recommendation

Satisfied.

Pros and cons
Nice attitude
Professional
Moved from Hong Kong (Hong Kong) to Taipei (Taiwan).

Recommendation

I chose this company mainly due to the quotation they gave. Swift relo offer very good quotation. I don't have furnitures much. only books, clothes, toys and kitchen stuffs. I didn't want to pay huge for my stuffs to move but still need a moving company. Well known company gave me quotations around USD 4000~5000 and above for 10 qubic meters. Swiftrelo's offer was quite reasonable and visiting constant seemed reliable. I never regret after choosing Swift relo. Consitant, customer Service, Packing guys and singapore unpacking crews are all just flawless. I especially am impressed by the packing guy in HK. He knew what to do in a professional way. I am probably lucky as didn't have any problem during the it is true I also dont have any complains regarding my move from HK to Singapore.

Pros and cons
professional attitude
fast processure
Moved from Taikooshing (Hong Kong) to Singapore (Singapore).

Recommendation

Great communication, prompt response, tailor to our needs, competitive price

Pros and cons
English speaking staff
Detail oriented
Moved from Macau (Macao) to Linz (Austria).

Recommendation

Very great service from inquiry to packing, always available to answer my questions when they arose. The partner company in Singapore also contributed to this rating, they too were professional and helpful.

Pros and cons
Fast response
Professional and freindly
A little more insight to the timelines would have prevented me from asking so many questions
Moved from Hong Kong (Hong Kong) to Singapore (Singapore).

Recommendation

reliable, and reasonable but i do find then a little attentive when it comes down to the finer details.

Pros and cons
Reliable
Quick
Slow response
missing Details
Moved from Tai-Po (Hong Kong) to London (United Kingdom).

Headquarters

SwiftRelo Limited

12th Floor, Unit F1, Room D
Hong Kong
(852) 2363 4008

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