ReloSmart Movers Hong Kong

Do not use this company if you actually need what you are shipping anytime soon. We sadly and regrettably used them to ship half our furniture from Hong Kong to the U.S. They loaded our items in HK in October 2024. It is now May 2025 and we still don’t have it. That’s right. 8 months and counting. And there is nothing you can do about it. They will point very clearly to the fine print in the contract and say “read the contract.” The only thing they did do was send us an invoice for more insurance costs because our items sat in storage for so long that the transportation insurance we paid up front ran out. They didn’t offer a discount or anything. Said basically ‘yeah too bad.’

Adding injury upon injury, for the last three weeks our furniture has actually been in the U.S. but the local moving company they use can’t seem to get our furniture actually on a truck and delivered to us. They keep saying “we’re not sure we’ll let you know next week.” Oh and by the way, when they tell you your fee covers door to door delivery, it doesn’t. You will almost certainly need to be charged a “shuttling” fee by the movers on the receiving end. $400 for us.

The staff is very responsive and efficient and professional. But the underlying service of this company is frankly not a service at all. It’s not worth the money you save if you don’t actually get your items for almost a year.

Huge warnings if you’re considering this company.Read more

Absolute horrendous experience after contract was signed and money taken! It is already 9 weeks from packing date and the shipment still being held up in Hong Kong. I started liaising with [Name removed by Sirelo] in Sep 2023 and was informed by him that it would be 8-12 weeks door to door. As of now my shipment is still sitting in Hong Kong for over two months with limited communication on status if I didn’t push for updates. They continue to say the container to U.K. was not full, which was in stark contrast to the estimates I was given by [Name removed by Sirelo] at time of quoting. In mid Feb, I undertook a very expensive international call to the U.K. to get visibility on consolidation status and was finally informed that a container was shipped for the U.K. mid December, just before my packing date. There definitely should’ve been better communication with respect to consolidation status/ shipping date - the message I received from [ whilst deciding between ReloSmart and another shipping firm in December was that consolidation process is c.2 weeks, not 2 months+!
The length of time this shipment is taking and the lack of communication re. delays are very unprofessional - there were numerous times that e-mails were not returned within 24 hours during the work week and I’ve had to send several reminder e-mails.
There was complete lack of sympathy from the team - when asked if they could extend my insurance storage coverage for free out of goodwill given my unfortunate circumstance, I was faced with an outright rejection from [Name removed by Sirelo] and was told that I will be invoiced should the free storage insurance expire upon the two month mark!
Will provide further update once my shipment actually arrives…..Read more

The back office team were quick and efficient. The movers themselves were all mature professional and experienced men. Danny their supervisor was friendly and helpful. The billing team and overseas logistics companies were equally efficiennnt and friendly. I felt well cared for and my goods were in safe hands.

I have moved countries several times and this was by far the best experience. Great communication from beginning to end. I didn't need to follow up on anything they always contacted me, which is great when you are busy. Goods packed efficiently and carefully. All staff were very helpful. The price was also very good, significantly cheaper than the well known companies.

Very disappointed! Avoid Relosmart if you can. We had to wait 5 months for delivery of our personal items (Hong Kong-Central Europe). TV came broken. I wish I had chosen a different provider even for a higher price.

If you are relocating and do not need your belongings to start a new life, choose Relosmart. The last time I saw everything I own or used to own was on Dec 24, 2020.